Refund & Cancellation Policy

1. Overview

At Pikel Point Solution, we strive to maintain a seamless financial transaction system. Due to the real-time nature of B2B recharge and BBPS bill payment services, refund and cancellation rules are subject to telecom operator and banking partner guidelines.

2. Transaction Statuses & Refund Eligibility

A. Successful Transactions

If a Mobile Recharge, DTH Recharge, or BBPS Bill Payment receives a SUCCESS response from the operator or biller, NO REFUND OR CANCELLATION will be allowed under any circumstances.

B. Failed Transactions

If a transaction fails at the operator level (status: FAILED), any debited amount will be automatically credited back to your B2B Wallet instantly or within 24 hours.

C. Pending / In-Process Transactions

If a transaction is marked as PENDING or PROCESSING, please wait up to 24-72 hours. The final status will be updated after reconciliation with the operator/BBPS gateway:

• If the operator updates the status to SUCCESS, the bill/recharge will be completed.
• If the operator updates the status to FAILURE, the funds will be refunded to your wallet.

3. Incorrect Account / Mobile Number Input

Pikel Point Solution is not responsible for transactions processed to an incorrect mobile number, consumer ID, or biller details entered by the user. Refunds will not be granted for user data entry errors once processed by the operator.

4. Wallet Top-Up Refunds

Funds added to your B2B Agent/Partner Wallet are strictly intended for processing transactions on our platform and cannot be refunded back to your source bank account except under special business termination terms.